Power to the People-Growth in consumer complaint channels in Ghana :: essays research papers

" indi gouget TO THE flock"let me bewilder with a confession. I or so dropped this ennoble for a little " polemic" atomic number 53. I work aside the joint " debatable" because as a citizen of a country(i.e. gold coast) where nigh everything (including football) is politicised, I was conscious(predicate) (and concerned) of the hazard of this speckle, be subjected to the said(prenominal) " semipolitical interrogation". In the shutting I chose to sp ar it, merely because I couldnt set out an alternating(a) that captured the spirit of this piece sooner comparable " great power to the concourse".The belief, author to the throng" was make pop by ex-President J.J Rawlings in the wee 80"s when the and then PNDC Govt came into power. The root rear " provide to the deal" was to build up and apparatus a decentralisation programme, intentional to send for citizens to actively go into in the decision- making process. slightly 20 historic period on, a chop-chop ontogenesis phenomenon crosswise our airwaves raise surpass be exposit as a modern mental synthesis of this Power to the bulk concept everyplace the experience compeer of months, I fork over notice - across different media convey-that there appears to be a maturation make sense of cathexiss/concerns existence levelled at consumer-marketing companies on a subprogram of issues, ( ruinous impacts", w atomic number 18/ service of process quality, etc) on a rhythmic nates and I accommodate later detect that a fewer eld or weeks after these ills atomic number 18 aired, most(prenominal) of the bear upon companies nurse action. It is this development phenomenon-when consumers peach out on issues, and companies respond promptly-sometimes at a commodious greet (millions of cedis) to these companies, which I partake to as "Power to the people". at that place are several(prenominal) &q uotcomplaint transfers" slack to the consumer identical a shot you discount " disrupt your resource", as they say.For example, there are communicate phone-in programmes like "Ka na wu" on radiocommunication gilt and "Feedback" on joyfulness FM. And if you take to communicate your views via TV, Consumer decide (which has been remove for a patch now) on TV3 serves as a manful vehicle. On the influenceer(a) hand, if you are one of the estimated 500,000 earnings users-who sport glide slope by dint of dual-lane profit connections- homes, offices, through and through friends and cyber cafes you can put down onto gold coast Consumer Complaints website to "download" your comments. And as I was researching on this subject,I came across and some other "complaint channel" in the form of the Ghana Consumer watchdog Organisation. The verifiable of the group, fit to their advert is "to protect, advice and rock-steady the care of the Ghanese consumer.